BACK-END CASH RECOVERY

Extended Business Office: Liquidating Aged A/R & Maximizing Recovery

Aged receivables and complex payer denials represent millions in unrealized revenue. Nova Arc operates as a seamless extension of your central business office, deploying seasoned recovery specialists to resolve stubborn claims and accelerate cash.

Extended Business Office: Liquidating Aged A/R & Maximizing Recovery
68.2%
Average liquidation rate on 90+ day aged receivables
92.4%
Success rate on complex clinical denial appeals
4.8x
Average return on investment (ROI) for hospital partners
100%
Direct EHR-native workflow with full audit transparency
RELENTLESS RECOVERY

Targeted Back-End Revenue Solutions

Whether managing a temporary surge in aged claims, liquidating legacy system receivables, or providing ongoing denial defense, our EBO teams deliver measurable cash.

Legacy & Aged A/R Liquidation

Dedicated follow-up pods resolving stagnant claims in 60, 90, and 120+ day aging buckets across commercial, Medicare Advantage, and Medicaid payers.

  • Algorithmic claim prioritization
  • Direct payer representative follow-up
  • Timely filing deadline tracking

Denial Management & Level 1-3 Appeals

Deep clinical chart analysis, medical record assembly, and formal appeal letter generation for medical necessity, coding, and authorization denials.

  • Clinical appeal packet assembly
  • Peer-to-peer hearing prep
  • Overturn rate tracking by payer

Underpayment & Contract Recovery

Auditing paid claims against contracted fee schedules to identify silent downcoding, improper fee reductions, and carve-out payment shortfalls.

  • Contractual fee schedule audits
  • Zero-balance retrospective review
  • Payer underpayment re-billing

Credit Balance & Refund Resolution

Systematic auditing of credit balance accounts to prevent Medicare compliance penalties, resolving overpayments, and issuing timely refunds.

  • CMS credit balance compliance
  • Patient refund reconciliation
  • Dual-coverage coordination review

Patient Self-Pay & Early Out

Compassionate, patient-friendly billing counseling, omnichannel statements, flexible payment plan establishment, and bad-debt prevention.

  • Compassionate phone counseling
  • Mobile SMS text-to-pay
  • Propensity-to-pay scoring

EDI Enrollment & Payer Setup

Accelerating electronic claim (837), remittance (835), and electronic funds transfer (EFT) setups across new providers and acquired clinics.

  • Fast-track payer EDI enrollment
  • Clearinghouse bridge maintenance
  • Direct EFT link validation
DATA-DRIVEN RECOVERY

The 'No Account Left Behind' Approach to Aged A/R

Traditional collection agencies cherry-pick large claims and write off the rest. Nova Arc's algorithmic segmentation ensures every recoverable claim is pursued before timely filing limits expire.

  • Predictive Workqueue Prioritization

    Our machine learning models rank unpaid claims based on likelihood of recovery and timely filing urgency, maximizing collected dollars per hour.

  • Root Cause Denial Remediation

    Every denial is categorized with CARC/RARC codes and traced back to intake or coding, preventing identical rejections from recurring.

  • Zero Disruptions to Your Internal Staff

    We work inside your EHR, adopting your notes templates and escalation guidelines so your team experiences complete operational transparency.

  • Contingency & Hybrid Fee Structures

    Flexible engagement models including contingency fees on recovered legacy dollars, giving you guaranteed positive ROI.

The 'No Account Left Behind' Approach to Aged A/R

Recover Stalled Cash Trapped in Your Aged A/R Buckets

Let our revenue recovery team conduct a no-risk analysis of your 90+ day accounts to calculate collectible cash potential.

Request Aged A/R Recovery Diagnostic

Ready to Elevate Your Revenue Cycle Performance?

Speak with our senior revenue cycle architects for an objective operational diagnostic, baseline denial analysis, and customized ROI projection.